Aetna Insurance

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What Is Aetna Insurance?

Aetna is one of the largest health insurance providers in the United States. It offers a range of health insurance products and related services, including medical, dental, pharmacy, behavioral health, and disability plans.

Aetna serves a wide range of customers, including individuals, families, employers, and government entities. They provide coverage for various healthcare needs, including doctor visits, hospital stays, prescription medications, preventive care, and more.

Aetna also offers specialty programs and services focused on areas such as wellness, disease management, and case management for complex medical conditions.

Aetna operates under different brand names in different regions and markets. For example, in some areas, it may be known as Aetna by CVS Health, while in others, it might operate under a regional or local name.

Does Aetna Cover Mental Health And Substance Use Treatment?

Yes, Aetna provides coverage for mental health and substance use treatment as part of its health insurance plans. 

Aetna’s coverage for mental health and substance use treatment may include services such as therapy, counseling, outpatient treatment, inpatient treatment, prescription medications, and other forms of behavioral health care. The specifics of coverage can vary based on the specific plan, so it’s important for individuals to review their policy documents with a Pacific Bay Recovery admissions specialist or contact Aetna directly for detailed information about what is covered under their specific plan.

If you or someone you know is seeking mental health or substance use treatment and are covered by Aetna, it’s advisable to contact Aetna or review the policy documents to understand the specific details of coverage, including any copayments, deductibles, or limitations that may apply. Keep in mind that coverage details may vary based on the specific plan and location.

What Is The Insurance Verification Process At Pacific Bay Recovery?

After we have verified your insurance coverage, you can expect the following process:


The first step for the individual seeking treatment, or a representative on their behalf, is to contact Pacific Bay Recovery. This can be done through a phone call, email, live website chat, or by filling out a contact form on our website.

Provide Insurance Information

They will be asked to provide their insurance information, which will include details like the insurance company name, policy number, group number, and the name of the insured.


Our admissions specialists will use this information to contact the insurance company and verify the coverage. They will inquire about the level of coverage for substance abuse treatment, including services such as detoxification, inpatient treatment, outpatient treatment, therapy, and medications.


Once the insurance coverage details are confirmed, Pacific Bay Recovery will share details with the individual about what services are covered, any co-pays or out-of-pocket expenses, and any other relevant information.

Discuss Financial Obligations

If there are any out-of-pocket expenses, Pacific Bay Recovery will discuss payment options which may include self-payment, payment plans, or other financial arrangements.

Treatment Planning

Based on the insurance verification results, the admissions team will work with the individual to create a treatment plan that aligns with all covered services.

Speak to One of Our Admissions Specialists to Learn More About Using Your Aetna Coverage for Your Addiction Treatment Today!

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