Cigna Insurance

Ten Secrets to a Successful Rehab Experience!


What Is Cigna 


Cigna is a global health services company that provides a wide range of health insurance products and related services to individuals, employers, and government entities. Cigna’s offerings include medical, dental, vision, behavioral health, and pharmacy coverage, as well as wellness programs and other health-related services.

In addition to traditional health insurance plans, Cigna also provides services related to health advocacy, telemedicine, and employee assistance programs (EAPs), which can include counseling and support services for a wide range of personal and work-related issues.

Does Cigna Cover Mental Health And Substance Use Treatment?

Yes, Cigna provides coverage for mental health and substance use treatment as part of its health insurance plans. 

Cigna’s coverage for mental health and substance use treatment may include services such as therapy, counseling, outpatient treatment, inpatient treatment, prescription medications, and other forms of behavioral health care. 

If you or someone you know is seeking mental health or substance use treatment and are covered by Cigna, it’s advisable to contact Cigna or review the policy documents with a Pacific Bay Recovery admissions specialist to understand the specific details of coverage, including any copayments, deductibles, or limitations that may apply.

What Is The Insurance Verification Process At Pacific Bay Recovery?

After we have verified your insurance coverage, you can expect the following process:


The first step for the individual seeking treatment, or a representative on their behalf, is to contact Pacific Bay Recovery. This can be done through a phone call, email, live website chat, or by filling out a contact form on our website.

Provide Insurance Information

They will be asked to provide their insurance information, which will include details like the insurance company name, policy number, group number, and the name of the insured.


Our admissions specialists will use this information to contact the insurance company and verify the coverage. They will inquire about the level of coverage for substance abuse treatment, including services such as detoxification, inpatient treatment, outpatient treatment, therapy, and medications.


Once the insurance coverage details are confirmed, Pacific Bay Recovery will share details with the individual about what services are covered, any co-pays or out-of-pocket expenses, and any other relevant information.

Discuss Financial Obligations

If there are any out-of-pocket expenses, Pacific Bay Recovery will discuss payment options which may include self-payment, payment plans, or other financial arrangements.

Treatment Planning

Based on the insurance verification results, the admissions team will work with the individual to create a treatment plan that aligns with all covered services.

Speak to One of Our Admissions Specialists to Learn More About Using Your Cigna Coverage for Your Addiction Treatment Today!

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